Ganesan M
Senior Technical Trainer
Dynamic Senior Technical Trainer with extensive experience in designing and delivering high-impact learning solutions for global organizations. Proven expertise in translating complex technical concepts into accessible, engaging curriculum through rigorous needs assessment, instructional design, and multi-modal delivery. Adept at leveraging modern learning technologies and methodologies to drive upskilling initiatives and enhance overall team performance. Committed to fostering a culture of continuous improvement that directly aligns technical capabilities with strategic business goals.
Skills
Experience
Senior Technical Trainer
08/2025` — PresentHyperlauch
* Spearheaded the complete redesign of the technical onboarding curriculum by implementing ADDIE methodology and interactive learning modules, resulting in a 30% reduction in new hire ramp-up time and a 15% increase in knowledge retention. * Orchestrated the global rollout of advanced software training for over 500 engineering staff via virtual instructor-led training (VILT) and self-paced LMS content, achieving a 4.8/5 participant satisfaction score and ensuring 100% compliance prior to system launch. * Partnered with Engineering Directors and Subject Matter Experts (SMEs) to conduct comprehensive Training Needs Analyses (TNA), subsequently developing targeted upskilling workshops that reduced technical support ticket volume by 25% within six months. * Established a standardized technical certification preparation track featuring hands-on labs and custom study guides, which boosted employee certification pass rates by 40% year-over-year.
Senior Technical Trainer
07/2024 — 07/2025Six Phrase - Varenda
- Spearheaded the complete redesign of the technical onboarding curriculum by collaborating with engineering Subject Matter Experts (SMEs) to bridge skill gaps, resulting in a 40% reduction in new hire time-to-productivity and a 95% positive trainee satisfaction rate. - Orchestrated the global training rollout for a major SaaS product release, delivering 50+ virtual workshops and self-paced modules that drove a 25% increase in user adoption and reduced Tier 1 technical support tickets by 30% within the first quarter. - Mentored a team of 5 junior trainers and established standardized instructional design frameworks (ADDIE), improving delivery consistency and elevating average post-training assessment scores from 3.8 to 4.7 out of 5 year-over-year. - Led the migration to a new Learning Management System (LMS) to centralize training resources, effectively automating certification tracking for 2,000+ users and saving the department approximately 15 hours of administrative work per week.
Education
M.Sc
Central University of Rajasthan
B.Sc
Loyola College